Users of the Giffgaff mobile network (which piggybacks on the O2 network) are reporting outages again today. Previous reports have been blamed on the networks unstoppable growth, although this time it seems a problem with hardware is to blame.
An electrical sub-station which feeds the Giffgaff network was reportedly damaged overnight and engineers have been deployed to remedy the issue. An official statement on the Giffgaff homepage read, “We have discovered the cause of this outage is due to a power outage at one of our suppliers. We do not have an ETA on a resolution, but this will hopefully resolved soon. They will need to restore power, and then the engineers (who are already on their way there) will reboot all the required systems.”
This hasn’t stopped users flocking to the site to report problems and even turning to Micro blogging site Twitter to try and find some answers. At this stage it’s unclear just how long the problem will persist and users are looking for answers.
Have you been affected by the outage, if so let us know here. Tell us when the problems started and where in the country you are. Heck, even tell us what you’re thinking, just keep it clean ;-).
Update : 20:19 on 16th March
We received the following email from Giffgaff.
You may have experienced loss of service today (Friday 16th March), we’re sorry for the inconvenience this may have caused you.
This was due to a burst water pipe which took out the power at one of our 3rd party suppliers. Engineers have been working on this and have put a fix in place which we are now monitoring for stability. During the period where service is restored you may notice that your service is intermittent.
We’re continuing to work on this issue and regular updates will be provided in the community Noticeboard. Additional information is also available via our Blog where our CEO Mike Fairman has popped up a quick update.
Once we are sure that full and stable service has been restored for all members we will look at ways to make it up to you.
Again, sorry for the inconvenience.
The giffgaff team