UK consumers who have pre-ordered the Motorola Xoom initially thought that their long awaited tablet would be delivered on Friday 8th April. That date came and went but a new email from PC World has suggested that Xoom pre-orders will start to roll out on Monday.
One of our readers, Darrell Metcalfe sent us a copy of an email from DSG Retail who own and operate PC World, Curry’s and Dixons. It began: “We are delighted to tell you that we will begin delivery of all pre-orders of the Motorola Xoom on Monday of next week.”
The email also tries to explain the delay, “After a short delay for final testing, Motorola and Google are now absolutely certain that the Xoom WiFi is the best tablet money can buy.” The full email can be seen on the screenshot below, just click on the image to enlarge.
Although the email does seem to be rather informal it definitely came from a verified email address. So it seems some lucky UK residents will receive their Xoom Monday 11th onwards. The email also points out that customers who paid £499.99 for the Xoom will receive £20 in an automatic refund with no further action needed on their part.
Have you received any similar emails?
If so send them in or add your thoughts below.
View Comments (38)
I have received the same email - not sure I like the rather loose "we will begin..."
Also the PC World website has not been updated, and still claims delivery on 9th April!
Well I also pre-ordered and haven't had any such email. I just phoned customer support only to be told that all the stock has been put on hold for a week and even then its not guaranteed to be released. Very poor of PC world not keeping their customers informed and also the fact that the website is allowing people to "BUY" the product with "HOME DELIVERY" but not mentioning the indefinite delay.
I received an email on Thursday 7th April stating there could be a slight delay andf I would be contacted to "discuss" what happens next. No idea of how long the delay would be.
So far no further email or contact.
I phoned Dixons today to be told by "Customer Services" that Motorola had not made deliveries of stock available. Last Friday they knew NOTHING!!
Seems that different stories for whoever calls / contacts them -
I noticed today the Dixon's website shows 12th April instead of 9th so I suppose that's something.
very poor communication all around I'm afraid.
They took our money quickly enough I note!!
ALL Websites (Currys; Dixons and PC World) are now taking orders for purchase without delay (include reserve and collect). No longer showing expected delivery dates.
Maybe there are rumblings!!
Fingers; Legs and eyes crossed!!
I agree with Also Annoyed.... very poor communication but I guess now they have our money who needs to be contacted!!! At this rate I think we'd be better off canceling our orders and poping into a store to pick one up...... if I knew it would be available else where I know I'd do this.
"Where in the world...... NOT Pc World"
I phoned pc world earlier after a no show of a delivery today to be given some excuse that the back log was caused by the earthquake in Japan and not to expect delivery until the 16th.
I called PC world today and was told that stock is arriving in their main depot tonight. They said i probably wouldn't get a delivery until thursday!! (14th) I guess you all noticed on PC worlds website than when you pre-order you can't populate the option to pick up in store. It has to be home delivery. I guess we should all take a couple of weeks off work to be there when it's delivered!
No such email for me! pre ordered two weeks ago, phoned today for the second time and was quoted delivery would be from the 16th........ Onwards!!
Nice one Pcworld! you where a mess behind the scenes when I worked for you and it looks like nothing has changed now!
I agree, everyone gets a different excuse, I was told they had them (in front of me) by one person, no calls no email, after several calls and emails feedback has been VERY poor, (exactly what we have come to expect from this group.. where in the world ...(every where else.. apparently..) I got an email from a mate, the shops are saying Next week (after Saturday)
I pre-ordered mine 2 weeks ago from Currys; and nothing.... No Email, No Courtesy call either; I contacted them on 8th, who told me DHL do not deliver weekends, so I will receive on 11th, just to be told again on 11th that it wouldn't be in stock till 12th, my surprise came when I contacted them again this morning just to be told that Motorola has extended the release date by a week, and I will not receive till next Monday or later... Totally unacceptable; its obvious from the above reasons that the CS reps have no idea too... What a crap way to run a business, and further more there is no release date on their websites now; so you can order for home delivery; surely this should be updated with the comments we receive from their CS reps and no more orders should be taken till the date is confirmed.
I am also in shock that they have debited the total funds from my account on a pre-order even though they couldnt meet the original delivery date.
Crap! Crap and Crap!