The Galaxy Note 7 Recall Problems

Posted on Sep 23 2016 - 6:57pm by Robert

The attempts by Samsung to sort out the Galaxy Note 7 recall issues have seen one of their top executives try to allow customer fears.

Tim Baxter is the President and COO of Samsung America. He came out to say that the new, improved Galaxy Note 7 could be released “no later than September 21st”.

Interestingly, it has also been confirmed that the difference will be clear in the battery indictor. While the current models of the phone have a white battery indicator, after the recall they will have green indicators instead.

Baxter said in his message to the public that an independent lithium battery expert has looked at their findings on the battery safety issues and agrees with them.

Batteries That Could Ignite

galaxy

Of course, this subject first popped up when it came to light that batteries in the Samsung smartphone posed a health risk. This was evident when it was noted that the battery could ignite under certain conditions.

This caused the electronics giant to have to recall the devices, 2 and a million of which had already been sold in close to a dozen countries, with around  million sold in the US alone. The recall hasn’t gone entirely smoothly, though, which may be why Baxter has now stepped in to try to soothe customer worries.

In some places it had even been reported that the issue of new phones will take place in South Korea from the 19th of September, although this was unconfirmed at the time of writing.

How do you think that Samsung have handled the Galaxy Note 7 recall issues?

 

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