Microsoft has confirmed that sales of their flagship Xbox One games console sold over 1 million units within 24 hours of launch. The arrival of the new console has been a joyous moment for most buyers, but some have reported major problems. These frustrations have spilled over to the Microsoft website, Facebook and Twitter.
Voice control problems
It seems that a small number of users have experienced problems with the new voice control feature. @metarlee said, ‘XBox One voice control is cool but after a few mins, feels like a dumb dog. XBox go to Netflix. Net-flix. No, go back. Netflix. XBox close.’
@miracleofsound Tweeted ‘Xbox One experience so far: Broken installs, no voice commands in my English speaking country & the headsets don’t work. TRULY NEXT GEN’. His tweet wasn’t isolated either as many others reported problems with the new voice command system.
Broken Disk Trays
One of the main differentiators between the PS3 and Xbox 360 was that the Sony machine had Blu-Ray. This time around Xbox also includes Blu-Ray, but some users have reported grinding noises when in use. @shamaskeen reported ‘@Xbox just got the Xbox one and the disk tray is making a weird noise. plus the game is not being recognised. any advice?’
It’s unclear how many Xbox One consoles have been affected by this issue. But one thing that crossed my mind is that Blu-Ray is a Sony owned technology; so did they supply the drives? Food for thought.
Endless install and download Times
@kitron put it better than most, saying, ‘wtf is taking so long to install games on #xboxone ? Is it patching from the network that is taking a long time or installing from disc?’.
Here’s a comparison we found on YouTube
Buyers Remorse – Could Sony Benefit?
It’s still early days for the Xbox One, but that hasn’t stopped some buyers threatening to pull the plug and switch back to Sony. @Par6Steve said ‘I am returning to sony. #XboxOne is just too advanced with its ability to multitask and be broken at the same time. #xboxonebroken’. Again this is not an isolated Tweet, but with over a million sales already its safe to say popularity of the One is massive.
The official response, via IGN, from Microsoft explained, ‘”The issue is affecting a very small number of Xbox One customers. We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers.”
Have you experienced any problems with your Xbox One? If so post them below, especially if you have any solutions to help fellow gamers. Likewise please feel free to post if your experience was a good one.