Virgin Blame Activision for Call of Duty connection problems

Posted on Jun 24 2011 - 9:52am by Julius

ISP provider Virgin Media blamed the makers of Call of Duty: Black Ops, a popular first-person shooter game, for its decreased speed issues that are affecting its service.

In an interview by The Register, a spokesperson from Virgin Media said, “We’re aware some of our customers are experiencing issues whilst playing Call of Duty: Black Ops on Xbox Live. Xbox Live traffic isn’t managed by our systems so we’ve taken a close look at our service to see if there are any other problems, such as traffic routing, that could be contributing to these issues.”

He also said that they haven’t found any issues in their investigation. They have been trying to contact the developers to shed some light to why customers are having connection problems.

Virgin Media customers have been complaining in the VM forums, but they felt they are being ignored.

The company has made attempts to contact the game’s console publisher Activision Blizzard, Inc. Until now, they said that they are still waiting for feedback and as soon as they have made any contact, they will be working to resolve the issue.

However, some players claim that some UK ISPs don’t have the same problem when playing the game online. Paul, a reader of The Register, told them that “For the last two or three months now people have been unable to play any Xbox game without encountering issues. Basically because Virgin have a traffic management policy that borders on the absurd and all console gaming traffic is now P2P you can kiss goodbye playing on the Xbox no matter if you are on 30mbps, 50mbps or 100mbps connection.”

Gamer’s Voice, a gamer’s lobby group, said that the game failed to work properly as it was advertised and there have been complaints of disconnection during the game.

Have you encountered any issues or lag time when playing Call of Duty: Black Ops?

1 Comment so far. Feel free to join this conversation.

  1. Craig July 5, 2011 at 5:37 pm - Reply

    although virgin first admitted the problem, and now say they have resolved it at their end, the results from users say otherwise

    Black ops traffic could be being picked up as "unidentified" by the management systems, you can read more about how they work here:,

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